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While your car is being
repaired at Donahoo Collision, it will go through several
different stages before it is completed. We want you to be
completely at ease while that is happening. The pictures and
captions below should help you understand the process better.
And you can always talk to your customer service representative
here at Donahoo Collision and they can answer any questions you
may have more specifically.
Repair
Preparation
This stage includes all of
the tasks that need to be done prior to the commencement of
repairs, including:
·
Visual Damage Repair
Assessment (Estimate)
·
Insurance
Authorization
·
Order and Receive
Parts
·
Removal of damaged
parts
·
Revisions to Repair
Assessment
·
Insurance
Authorization of Revisions
Structure and Body
Repair
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This stage includes all the processes necessary
to correct structural and sheet metal damage caused by the accident, including:
·
Analyze if
Structural Damage exist using state of the art
computerized frame measuring equipment.
·
Correct Structural
or Frame Damage
·
Weld on structural
parts
·
Analyze Structural Damage
repair using state of the art computerized frame
measuring equipment to insure that repairs are within specs.
·
Pre fit bolt-on
sheet metal parts
·
Repair sheet metal
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Refinishing
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This stage includes all
steps and processes necessary to restore the paint surface
of the vehicle, for both sheet metal and plastic
parts, including:
·
Cut-in parts
·
Surface
preparation
·
Color and Clear
Coat
·
Rub and Polish |
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Re-assembly
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This stage includes all
of the steps required to complete the repair of the vehicle,
including:
·
Reinstall Lights
and Trim
·
Reinstall any
parts that were painted off the vehicle
·
Mechanical systems
including suspension alignment and air conditioning
·
Electrical system
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Prepare for
Delivery to Customer
·
Quality Inspection
of all repairs made compared to the estimate. This process
is completed on every vehicle twice by 2 independent
certified estimators.
·
Clean vehicle
inside and outside
·
Prepare final
paperwork
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