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Q:
Can I choose any auto body shop?
A:
"Yes. By law, you have the right to have your vehicle repaired at any
licensed auto body shop. Although your insurance company may recommend a
body shop, the choice is yours, not the insurance companies."
Q:
Can you work with my insurance company?
A:
"Yes. We work with all insurance companies and are a “preferred shop”
with GEICO, Nationwide, State Farm, Liberty Mutual, MAIF and others. We know their
adjusters and processes,
and we’ll be your advocate during the repair process."
Q:
Do you provide towing service?
A:
"Yes."
Q: Do I
need to have insurance to bring my car to Donahoo Collision?
A: "No. You can pay for the
repairs yourself."
Q: How
soon will repairs start?
A: "We order parts and
start repairs as soon as you sign the repair order."
Q: How
long will a estimate take?
A: "Depending on the
extent and nature of the damage and insurance company relations it takes us about 15
minutes to issue an auto body repair estimate."
Q: Can
you take me home or to my office after I drop off my car?
A: "Yes, we have a free
shuttle that operates within a five-mile radius of our location."
Q: How
long will my repairs take?
A: "That depends on the
extent and nature of the damage, but four to five days is typical. We’ll
give you an approximate time frame along with your estimate. We'll work
hard to repair your car's body correctly and as soon as possible, and
you’ll be notified every two days of your car's progress. Hidden damage
is occasionally discovered once the repair process begins, and you’ll be
contacted immediately if such a discovery will lengthen the process."
Q: Will
my car be just like it was before the accident? Will the paint match?
A: "Yes, we’ll repair your
car to factory specifications.
Today's modern
factory finishes incorporate multiple layers of highly specialized
paints. We have made a major investment in the finest paint system
available and constantly upgrades its technology and equipment to ensure
that each vehicle's paint matches. We take special pride in our ability
to match factory finishes as the final step in the restoration process."
Q:
CAN I GET OTHER
SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?
A:
"Yes.
Just let your advisor know what other work you would like done so that
he or she can make the necessary arrangements."
Q:
WHAT ARE
BETTERMENT CHARGES?
A: "Parts
that wear out and need replacement with time and use (i.e., tires,
batteries, and suspension parts) are commonly subject to betterment
charges when they are replaced during the repair process. These
betterment charges are determined by your insurance company and are
pro-rated based on actual miles on your vehicle."
Q:
CAN I wash my car?
A: "Please
click here for cautions
and recommendations"
Q: Do you
guarantee your work?
A: "Yes, all work comes
with a written, lifetime guarantee, regardless of the technicalities of
your insurance policy. This guarantee is good for as long as you own
your car."
Q: Do I
have to pay anything when I leave my car with you?
A: "No, all payments are
processed after the job is complete."
Q: Who
pays for my rental car?
A: "Often, it’s the
insurance company that pays for your rental car, but it depends on what
options you selected when you purchased your policy. We have
relationships with several rental car companies, including Enterprise
and Hertz, and in most cases we can arrange to have a rental car pick
you up. There’s usually a daily cap on rental car expenses paid by your
insurance policy, so we recommend you check your policy before renting a
car."
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